Priority One: Great Service.

All of our software products are backed by a clear service commitment.

We believe that you will only get the best from any product if we take the time to understand your specific needs and work with you throughout the life of the systems we deliver to ensure that your changing needs are met and the performance of our products continually enhanced.

Based on our record of delivering against this belief, we are proud to have developed long-term working relationships with many leading generating companies.

 

Consultancy

Benefit from the experience we have gained through delivering a multitude of projects for clients with diverse requirements.

Whether you are new to the energy market or an experienced generator we can provide consultancy on a range of industry and project issues. Our close working relationships with system operators, and many Market Participants, means that we have knowledge that can help you to overcome a multitude of problems and obstacles, smoothing the introduction of new systems or the transition from established ones.

Business Analysis

Rapid development of an understanding of your needs, aims and objectives paves the way for the delivery of robust long-term solutions. Our business analysts will work with you to gather information about your requirements, your operating environment, the technical characteristic of your plant and the commercial frameworks you operate under to enable them to design solutions that meet all of your technical, functional and regulatory requirements. Specialist working knowledge of industry codes and regulatory frameworks ensure that all recommendations assure compliance, while the translation of commercial and technical features into scalable models produces a foundation for the delivery of systems configured specifically around your needs.

Solution Design

Effective systems begin with meticulous design. Equipped with the finding and recommendations produced by our analysts, the design team will translate those blueprints into fully functioning prototypes based on our Sentinel software architecture, platform conceived with flexibility, scale and integration at its core. Designing within the Sentinel framework guarantees the integrity of the by utilising key modules that are configured and customised to ensure an exact fit to your business need.

Contract and Planning Models

As all Quorum products share the same Sentinel DNA, the system can utilise sophisticated mathematical and logical models to deliver bespoke features and functions. We utilise the knowledge gained through the analysis and design processes to build models on your behalf, collaborating with you to ensure accurate results and compliance with the needs of your business, partners and market regulators. 

Compliance Management

Operating in a finely balanced and highly regulated market comes with a range of obligations, depending of the extent of your involvement and operations. Our work extends across all areas of market compliance, from communications with National Grid and Elexon to transparency reporting in accordance with OC2 REMIT and ETR regulations. We deliver systems that are sensitive to the specifics of your requirements, ensuring that data is captured, processed and disseminated according to the market requirement for an operator of your scale and type.

Implementation

Project management and liaison with key industry stakeholders including National Grid and Elexon.

By working with you through the specification and design phases of your project we will develop a detailed understanding of your needs and structure the implementation process to mirror them. If this is the first time you have deployed electricity market software, our extensive project experience will be invaluable. If you're migrating to Quorum products from other systems, our shadow mode deployment will enable you and your team to build confidence and trust.

Project Management

The effective implementation of all Sentinel products is assured through a robust approach to project management, under the control of our ISO9001 certified quality management system. We will work with you to develop an implementation plan, which will include the deployment of the Sentinel software.

The range of services delivered within the implementation process assures you that your Sentinel system will function effectively and efficiently from day one. We will develop a network design indicating which components of the system require your input in order to establish connections with the Sentinel host. Before go-live the system will be tested comprehensively.

Integration

A key objective of the implementation process is to ensure that the products we deliver complement your existing IT infrastructure through robust and seamless integration. We have designed our products with integration in mind, making provision for a variety of data import, export and transfer scenarios, including XML, restful web services, flat files and a range of APIs to enterprise level systems such as SAP.

Testing

Testing will include site acceptance testing with your direct participation, in addition to NAT and National Grid BPIT testing. We have extensive experience of the processes required to achieve successful outcomes to these tests and will ensure that your system is fully compliant to the required standards of performance.

Shadow Mode

Should you be migrating to Sentinel from an established system, we can deploy in shadow mode. This enables us to run in parallel with your existing system, creating an opportunity for you to validate the performance of Sentinel using real data. During the shadow run, you and your team will develop confidence and trust in Sentinel, gaining the skills to use the system in a risk free simulated live environment before go live.

Support

Technical and user support to ensure efficient operational performance.

When you use Quorum support, you can be confident that you will have access to experts. Their aim is to solve your problem quickly, effectively and permanently.

User Support

When something goes wrong our first priority is to diagnose the problem and make sure you know how it will be resolved. Sometimes issues arise as a result of failures with hardware, on other occasions users need guidance or reassurance. Whichever applies, we'll respond quickly to make sure your systems continue to operate. Where we can't directly influence the situation, we'll be on hand to offer any assistance we can until the matter is resolved.

Technical Support

We want to maximise your productivity. Should anything happen to compromise that we'll respond quickly to ensure we implement a fix or a work-around to get things back to normal. If we discover a bug, we'll work with you to agree a suitable solution and implementation plan.

IT and Hosting

Network design, hardware specification, procurement, installation, commissioning and support.

By working with you through the specification and design phases of your project we will develop a detailed understanding of your needs and structure the implementation process to mirror them. If this is the first time you have deployed electricity market software, our extensive project experience will be invaluable. If you're migrating to Quorum products from other systems, our shadow mode deployment will enable you and your team to build confidence and trust.

Hosted Solutions

Designing and deploying the IT and communications infrastructure needed to enter the energy market is a costly, complex and time consuming process. We have developed a hosted Sentinel solution to simplify and speed up the process, delivering everything you need to begin operating trading and control points in the GB electricity market.

  • All IT infrastructure managed for you
  • National Grid Communications links included
  • Faster implementation
  • 24/7 Support
  • Access to advice and guidance services

When you need a flexible, rapid implementation option our hosted service delivers a range of Sentinel features online. Core applications can be accessed securely via a web-based version of the system, providing technical and commercial users with all the tools they need, wherever they are. Whether your need is for market entry or a growing fleet, our hosted solution will grow with your changing needs.

Secure Data Centre

Our data centre is equipped with fault tolerant virtual machines, meaning that software remains active even in the event of a host server failure. Should there be an EDT router failure, continuity for EDT communications is delivered via failover to a backup system at Quorum HQ. EDL services revert to the National Grid Green Phone protocol under these circumstances.

National Grid Communications

Operation of your trading and control points requires telecommunications infrastructure connecting your systems to their counterparts at National Grid.

EDT (trading point) communications enable the transmission of generation plans to National Grid. You are required to provide this link, which can be provided using an established connection at our data centre, removing any need for you to procure a new one. A backup EDT connection is provided at Quorum HQ.

EDL (control point) communications enable the receipt of BOA instructions from National Grid and the submission of MEL re-declarations. Use of the Quorum EDL control point simplifies the deployment of your system by removing the need for you to establish your own EDL link, a process that can take up to six months.

Sentinel Everywhere

Our hosted solution can be accessed from anywhere, making your trading and control point functions more flexible. As the system is equipped with Sentinel Alerts, users are always in touch, wherever they are.

Access to the Balancing Mechanism

If you have installed capacity over 5MW you may be able to participate in the Balancing Mechanism (BM), benefiting from the ability to trade out system imbalances with National Grid through bids and offers. Our hosted solution delivers all the functionality you need to operate within the BM and we can provide the support and advice you need to establish your own trading and control point operations.

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